Help

Write to support@solfeto.com. Say what happened, what you expected, and which iPhone you have. A person reads it.

Some answers that may save you the wait:

Sound

The app plays with the silent switch on. That is on purpose. The whole app is listening to tones, so it plays whenever it is open. Use the volume buttons.

A tone played and I heard nothing. Check the volume, and whether the phone is still connected to headphones or a speaker in another room.

The subscription

What does it cost? The app shows the price in your currency before you choose, by the month or by the year. A new subscriber has the first 7 days free.

How do I cancel? In your Apple account settings, under Subscriptions, at least a day before it renews. In the app, Settings, Manage subscription opens them. Cancel within the 7 free days and nothing is charged.

I deleted the app, or my account, and I am still charged. Neither cancels a subscription. Only cancelling it in your Apple account settings does.

I subscribed and the app is asking me to subscribe. Press Restore purchases on that screen. It needs a connection once. It is the same Apple account that matters, not the Solfeto one.

I want a refund. Apple took the payment, so Apple gives refunds: reportaproblem.apple.com.

Your account

I forgot my password. On the sign in screen choose Continue with email, then Forgot password. A link is sent to the address.

I have a new phone. Sign in the same way as before. The app finds your saved progress and asks before it restores it.

I want a copy of my data. Settings, Backup file, Export. It is everything the app holds about your training.

I want to delete my account. Settings, Delete account, at the foot of the list, or on the subscription screen if you never subscribed. It removes the saved copy of your progress, your league entry and the account. What is on the phone stays until you remove the app. It does not cancel a subscription: see above.

The league

Somebody’s handle is offensive. Press their row in the league and choose Report this handle. It will be looked at and removed if it should be. Hide this player takes them out of your own table straight away.

I do not want to be in it. Settings, Weekly league, and switch it off. Your entry is removed.

Training

I missed some days. That is fine. After a week or more away, the app starts with a short check. If your newest pitch has slipped, it steps back one pitch so you can get it back, and carries on from there.

It feels too hard, or too easy. The app adds a pitch when you hold the ones you have, and spends two sessions on the two you mix up when you stall. If it still feels wrong after a week, write and say so. That is useful to hear.